September, 2022
(2021 - 2024)
February 12, 2022
Palmeiras Onboarding: Secure Digital Identity for Fans
Palmeiras Onboarding: Secure Digital Identity for Fans
Palmeiras Onboarding: Secure Digital Identity for Fans
Palmeiras Onboarding is a digital-first platform that streamlines fan registration through real-time validations, biometric authentication, and system integrations. Built on Onebox solutions (OneID, OneDocs, OneCheck), the project unifies Avanti membership, ticketing, and access management into a single, secure identity. By combining compliance, fraud prevention, and user-friendly flows, it delivers a seamless onboarding journey that strengthens trust and enhances the fan experience.
Palmeiras Onboarding is a digital-first platform that streamlines fan registration through real-time validations, biometric authentication, and system integrations. Built on Onebox solutions (OneID, OneDocs, OneCheck), the project unifies Avanti membership, ticketing, and access management into a single, secure identity. By combining compliance, fraud prevention, and user-friendly flows, it delivers a seamless onboarding journey that strengthens trust and enhances the fan experience.
Palmeiras Onboarding is a digital-first platform that streamlines fan registration through real-time validations, biometric authentication, and system integrations. Built on Onebox solutions (OneID, OneDocs, OneCheck), the project unifies Avanti membership, ticketing, and access management into a single, secure identity. By combining compliance, fraud prevention, and user-friendly flows, it delivers a seamless onboarding journey that strengthens trust and enhances the fan experience.
Year
2025
Company
Palmeiras Sports Club
Project Type
Mobile Application
Role
End-to-end Product Design
Platform
WEB Aplication, iOS & android
Tools
Figma, Figjam, Notion and AI Tools
Figma, Figjam, Notion and AI Tools
Category
SaaS, Digital Onboarding, Identity & Access Management
SaaS, Digital Onboarding, Identity & Access Management
Product Duration
3 months
My Contribution
As freelance Product Designer, I was responsible for shaping the fan onboarding experience, from user flow mapping to UI design, ensuring alignment with security, compliance, and usability goals.
As freelance Product Designer, I was responsible for shaping the fan onboarding experience, from user flow mapping to UI design, ensuring alignment with security, compliance, and usability goals.
My key contributions included
My key contributions included
Designing the end-to-end onboarding journey with clear validation steps
Creating UI for fan-facing flows (registration, document capture, biometric validation)
Defining interaction rules for authentication and data updates
Mapping integration between Onebox products (OneID, OneDocs, OneCheck) and Palmeiras systems
Ensuring the balance between security requirements and user-friendly experience
Designing the end-to-end onboarding journey with clear validation steps
Creating UI for fan-facing flows (registration, document capture, biometric validation)
Defining interaction rules for authentication and data updates
Mapping integration between Onebox products (OneID, OneDocs, OneCheck) and Palmeiras systems
Ensuring the balance between security requirements and user-friendly experience
Objectives and Strategic Goals
Implement a digital onboarding process for Palmeiras fans, integrating ticketing, membership (Avanti), and biometric access
Replace manual and fragmented registration with a fluid, end-to-end digital journey
Ensure compliance, data security, and real-time validation through Onebox products (OneID, OneDocs, OneCheck)
Improve trust, reduce fraud, and create a single fan identity across all club systems
Identified Pain Points
Manual or outdated onboarding generated friction and inconsistencies
High risk of duplicate or fraudulent registrations
Fragmented systems between ticketing, Avanti membership, and stadium access
Limited security for authentication and account recovery
Proposed Solutions
Dashboard workflow (4 main steps)
Dashboard workflow (4 main steps)
Fan Registration Flow: step-by-step onboarding with CPF validation, personal data, contact confirmation via SMS, ID verification (OCR + Receita Federal cross-check), and facial biometrics
Authentication: secure login via facial recognition or integrated account, covering password recovery, account inactivity, and multiple failed login attempts
Data Update: real-time editable data (email, phone, address) with versioning and mandatory authentication
Integration: APIs and UI embeds to connect ticket sales (Newce), Avanti program, and biometric systems under a single sign-on (SSO)
Use Cases: new registrations, revalidation of existing fans, biometric recapture, account reactivation, and password reset
Fan Registration Flow: step-by-step onboarding with CPF validation, personal data, contact confirmation via SMS, ID verification (OCR + Receita Federal cross-check), and facial biometrics
Authentication: secure login via facial recognition or integrated account, covering password recovery, account inactivity, and multiple failed login attempts
Data Update: real-time editable data (email, phone, address) with versioning and mandatory authentication
Integration: APIs and UI embeds to connect ticket sales (Newce), Avanti program, and biometric systems under a single sign-on (SSO)
Use Cases: new registrations, revalidation of existing fans, biometric recapture, account reactivation, and password reset
Impacts and Expected Results
Unified fan identity across all Palmeiras platforms
Stronger fraud prevention via biometric validation and document cross-checks
Reduced onboarding time, making fan registration simple and mobile-friendly
Improved fan trust and engagement through secure, modernized digital experiences
Foundation for future digital services and loyalty programs tied to the Avanti ecosystem
Unified fan identity across all Palmeiras platforms
Stronger fraud prevention via biometric validation and document cross-checks
Reduced onboarding time, making fan registration simple and mobile-friendly
Improved fan trust and engagement through secure, modernized digital experiences
Foundation for future digital services and loyalty programs tied to the Avanti ecosystem
Conclusion
Palmeiras Onboarding redefined the registration and access experience for fans, combining compliance, biometrics, and seamless system integration. The result was a secure, reliable, and modern platform that enhances fan trust and streamlines operations.
Palmeiras Onboarding redefined the registration and access experience for fans, combining compliance, biometrics, and seamless system integration. The result was a secure, reliable, and modern platform that enhances fan trust and streamlines operations.
Got something cool in mind?
I’m around. Let’s make it happen!
Drop me an Email hi@ottomiranda.design
Text me anytime +351 967 596 244
Got something cool in mind?
I’m around. Let’s make it happen!
Drop me an Email hi@ottomiranda.design
Text me anytime +351 967 596 244
Got something cool in mind?
I’m around. Let’s make it happen!
Drop me an Email hi@ottomiranda.design
Text me anytime +351 967 596 244
Got something cool in mind?
I’m around. Let’s make it happen!